To protect the integrity of the Brightpearl system and customer data, Brightpearl actively scans newly uploaded files for viruses.
Any malicious content will be quarantined. Customers are not automatically notified when files are quarantined.
If a file is quarantined, there may be side effects, such as attachments not being included in emails.
If you notice an attachment has not been included in an email, please scan the file using your anti-virus software.
If your software does not detect any issues, please contact the Support team with the file name and the location to which you tried to attach it (the order number, the contact ID, etc.).