Received quantity discrepancies

Over receiving

WMS allows you to ‘over receive’. Perhaps there are 10 on order but the supplier has made a mistake and sent 11. Over received rows are colored yellow. Over-received inventory will be pushed into Brightpearl and the relevant Purchase Order row will show more received than was ordered.

Once you’ve over-received, add a comment and set the delivery status to “Parked”. Checking parked deliveries should be part of a manager’s daily tasks. (A manager will update any Purchase Orders to match by increasing the quantity on the PO - they will then need to click Update associations on the delivery list, or Update order on the delivery screen to get the latest order information from Brightpearl).

Manager : You’ll have to allow over-receiving in your WMS settings under ‘Delivery settings’.

Under receiving

Similarly, WMS allows you to ‘under receive’. For example, an incoming product is found to be damaged : the good items are received into stock, and the bad items are put aside.

If you have an under-received delivery, add a comment and set the status to “Parked”.


Finally, WMS allows operators to receive products that are not on POs in the delivery. This could be where a supplier substitution is acceptable; the supplier has sent a pink instead of a red for example. When in the delivery

To maintain complete integrity of WMS and channel, we recommend that in the event of these situations the WA adds a note then sets the delivery status to ‘parked’. In that way, a supervisor or manager can review issues and resolve accordingly. Then the order, received quantities via WMS and supplier invoices will always match.

Resolving quantity differences and substitutions

In order to keep WMS and Brightpearl accurate, it’s important to ensure that delivery quantities in WMS match the order quantities in Brightpearl. When there’s a discrepancy in WMS, set the delivery status to Parked. The associated Brightpearl order(s) need to be updated to match the delivery. Once item quantities match, set the delivery in WMS back to Receiving, select it on the deliveries list and choose Update associations.

Have more questions? Submit a request