When items are shipped in Brightpearl the order will be updated in BigCommerce with details of the items in the shipment, the shipping method and the tracking reference. Shipment updates from Brightpearl to BigCommerce are enabled by toggling the “enable fulfillments” option.
Shipment update triggers
Shipments are sent to BigCommerce in near real-time when a goods-out note or drop shipment are sent.
Shipment update features
|Partial shipments (multiple shipments for one order)||Yes|
|Items split to back order (we recommend a status change)||No|
|Send updated shipping method (i.e. different from original order)||Yes|
|Tracking reference sent to Bigcommerce||Yes|
|Shipment updates triggered from integrated shipping system||Yes|
A shipment update will be sent to BigCommerce for each separate shipment made in Brightpearl.
Back orders should not be used for BigCommerce orders, instead, advanced fulfillment should be used to split the shipment.
If items from the original order are split to a Brightpearl back order those items will not longer have a link to the order in BigCommerce. This means that no shipment updates will be triggered and Brightpearl cannot update the order in BigCommerce with the shipment details.
Shipping method and tracking reference
The order shipping method is provided by the BigCommerce store and is assigned to the order in Brightpearl as long as a shipping method of the same name exists. If a different shipping method is used and assigned to the goods-out note in Brightpearl, the shipment will show the shipping method name in the shipment on BigCommerce.
Tracking references are entered against goods-out notes in Brightpearl at the point the items are marked as packed. This might be added by an integrated shipping application. Any tracking reference entered will be uploaded to BigCommerce once that goods-out note is marked as shipped.
What should I do if shipping method doesn't match on a Brightpearl order?
1. Log in to your BigCommerce account and find a shipping method that doesn't match on orders in Brightpearl.
2. Go to your Brightpearl account > Settings > Shipping > Shipping methods
3. Find a shipping method and delete it
4. Create the shipping method again. Make sure that it matches BigCommerce shipping method word for word. Do not copy and paste, but enter manually.
5. Save the shipping method in Brightpearl.
6. Go to your BigCommerce store > open Brightpearl app > click "Save settings" button on the Inventory screen.
Shipping confirmation emails to customers
Either Shipstation (or similar apps), Brightpearl or BigCommerce can be used to trigger email updates to be sent to customers. Ensure only one or the other is being used.
Once a dropship purchase order is marked as shipped in Brightpearl the sales order will be updated as shipped too. This will trigger a shipment to be created in BigCommerce with the relevant shipping method and tracking reference, if available. To enter a tracking reference on dropship orders in Brightpearl, the advanced dropshipping option must be activated in Brightpearl.