BigCommerce refunds and returns

The Brightpearl BigCommerce app, allows for BigCommerce refunds to automatically generate a sales credit and refund in Brightpearl, and even handle the stock. Alternatively, the process can be handled within Brightpearl by cloning the sale to a credit and processing a refund and receiving the inventory, however, this will not update BigCommerce with any returns information.

Create sales credits from returns

This function will automatically create a sales credit in Brightpearl linked back to the original sales order once a refund has been performed in BigCommerce. This should only be switched on if your RMA process begins entirely outside Brightpearl.

Create refunds

This will automatically mark the sales credit created in Brightpearl as refunded once the refund is process in Brightpearl. Switching this off means that a user would need to mark orders as refunded in both systems. This can be used as a helpful reconciliation step to verify accurate refunding.

Receive inventory back into stock

This determines if items are automatically received against the sales credit upon issuing the refund. This should be used if you wait until items are received before issuing a refund in BigCommerce.

The returned stock location will determine if the item is received back into the item’s default location in the default stock allocation warehouse or into inventory in transit as a quarantine.

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