Payments received on BigCommerce will be created in Brightpearl. The order payment in Brightpearl will show the gateway that collected that payment and the transaction code from that gateway. BigCommerce payment gateways can be mapped to Brightpearl payment methods in the Payments tab of the app.
Payment methods will need to be mapped within the Brightpearl BigCommerce app.
Payment download triggers
Payments are created in Brightpearl in near real time.
The following payment types will be used in Brightpearl:
When a payment downloads into Brightpearl it will be created in the BigCommerce default currency - the same as the order. The payment currency will always match the order currency. Where the payment currency is different from the Brightpearl base currency it will be considered a foreign currency transaction and all the necessary conversions will be carried out for accounting purposes.
Payment exchange rate
The exchange rate applied to a foreign currency payment will be the same as the order. This means that there is no exchange rate variance recorded between the sale and payment transactions.
Partial payments are supported. Each separate payment taken for an order in BigCommerce will be created in Brightpearl.
Auth and capture
When orders are shipped at the end of the day, you will need to go into BigCommerce and find all “fulfilled but not paid” orders, and use the BigCommerce batch process to capture payment. Captures will automatically download into Brightpearl.
Payment taken later
If you mark an order as “payment received” in BigCommerce after the order has been created in Brightpearl, the payment will need to be created manually in Brightpearl.
Custom payment methods
If an order is placed with a custom payment method such as "Cash on Delivery" or "On Account", no payment will be created in Brightpearl. These payments will need to be processed directly within Brightpearl by allocating a payment against the order.
Payments taken after the order downloaded
Payments will downloaded into Brightpearl in near real-time against the original order.
Additional information captured for payments
The new information captured on a payment includes:
- Gateway name
- Payment event (captured, auth, void, etc.)
- Gateway transaction reference ID
This additional information can be viewed on the order payment in Brightpearl.
The newly supported gateways include:
- Amazon Pay
- Bank Deposit
- First Data gge4
- Gift Certificate
- Money Order
- Paypal Express
- Paypal Payments Pro US
- Paypal Payments Pro UK
- QBMS v2
- Secure Net
- Store Credit
- Test Gateway
- USA epay
Support for PayPal and Amazon Pay
To help support a wider range of payment methods, the Brightpearl BigCommerce app will first attempt to download a payment transaction but if no payment is found it will check the order for a payment method and use that information to create a payment in Brightpearl instead. The benefit of the payment download is that more payment gateway information can be captured in Brightpearl, but looking back to the order means Brightpearl orders will always be marked as paid where payment was taken, no matter what the payment method.