Product records need to exist in both Brightpearl and BigCommerce with matching and unique SKUs.
Brightpearl does not manage product details on BigCommerce.
Product import
The product import is used to transfer products from BigCommerce into Brightpearl. The product import can be triggered from within the Brightpearl BigCommerce app and will create new product records if no matching SKU is found.
The new product will be a non-stock tracked item with no inventory to ensure that no updates are sent to any other active sales channels where the same SKU might be in use. Once they've been imported into Brightpearl, the products can be switched to be stock tracked and inventory levels imported in bulk.
If a product with a matching SKU is found in Brightpearl, it will not be updated. Updates to existing SKUs in Brightpearl can be done within Brightpearl, using an imported file or via the API.
The product import will transfer the following information. Everything else will need to be updated in Brightpearl:
|
BigCommerce |
Brightpearl |
|
Product type |
Product type (BigCommerce) |
|
Name |
Name |
|
SKU |
SKU |
|
Sell price |
Price on the selected channel list |
|
Cost price |
Not imported |
|
Option name (there will be up to 4) |
Option |
|
Option value |
Option value |
|
Weight |
Weight |
|
Width |
Not imported |
|
Height |
Not imported |
|
Depth |
Not imported |
|
Description |
"Long description" field |
|
Categories (BigCommerce "collections") |
Not imported. A "BigCommerce products" category is created automatically and the products will be added to this category. |
|
Inventory level |
Not imported |
|
Brand |
Not imported |
|
Product tax class |
Not imported |
|
Product identifiers (GTIN, UPC/EAN, MPN) |
Not imported |
|
Product condition |
Not imported |
Variants
Both Brightpearl and BigCommerce support products with variants, such as size or color.
When importing BigCommerce products, the options and option values will also be created in Brightpearl. If the same options and option values already exist they will be re-used. Each variant is connected SKU to SKU.
Bundles
Even though BigCommerce does not provide a bundle feature, a Brightpearl bundle can be connected to a simple product in BigCommerce if their SKUs are the same. The bundle availability from Brightpearl will be used to update the product's inventory level in BigCommerce.
When an order for the item is downloaded, Brightpearl will use the bundle item and add on all the separate components.
| Feature | Supported? |
|---|---|
| Inventory sync |
Yes Complete bundles at a warehouse only. Learn more about bundle availability here. |
| Price sync | Yes |
| Order download | Yes |
| Stock allocated to orders | Yes |
| Shipment update |
Yes Shipment updates are made when orders are marked as fully shipped in Brightpearl. |
| Split shipment of components | Not supported. BigCommerce limitation. |
| Tracking reference | Simple product level |