Configuring return reasons

Return reasons are configured in the back office and are assigned in Brightpearl POS when a product is returned.

The reason code is captured in the order and can be viewed in the "Notes and payment history" tab of the order.

All returned items are added back into inventory. For items that are not available to resell, you will need to process a stock correction in the back office to write off or quarantine the inventory.

Adding a return reason

  1. Go to Settings > Sales > Return reasons.
  2. Click the Add return reason button.
  3. Enter a Name to describe the return reason (max 32 characters).
  4. Enter a Code, a short code used to represent this return reason in reports (max 6 characters, letters only). Once created, this code cannot be changed.
  5. Click the Save button.


 Please note that return reasons are used in POS returns but cannot be reported on yet. 

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