Refunding customers on different channels

How a customer is refunded depends on how and where the payment originally came from. Brightpearl does not process refunds, unless the payment was originally taken using the Brightpearl Payments app.

Amazon refunds

The refund must be carried out via your Amazon Seller Central account.

Refunds made in Amazon will not download and will need to be manually entered against the sales credit in Brightpearl.

Amazon FBA refunds

The refund must be carried out via your Amazon Seller Central account.

A sales credit will need to be created and processed in Brightpearl.

eBay refunds

Refunds must be processed via your PayPal account.

A sales credit is required in Brightpearl.

Refunds made in PayPal will not automatically download into Brightpearl. You will need to manually mark the sales credit as refunded in Brightpearl, and enter the PayPal transaction reference into the details section of the refund journal.

Magento refunds

Sales credits can be created automatically once the order is credited in Magento by enabling the Magento credit memo functionality.

The sales credit can be marked as refunded automatically once the refund is processed in Magento.

Inventory can be received into stock or into a quarantine location automatically.

Shopify refunds

Sales credits can be created automatically once the refund is performed in Shopify by enabling the refunds functionality in the Shopify connector.

The sales credit will automatically be marked as refunded in Brightpearl once the refund is processed in Shopify.

Inventory can be received into stock or into a quarantine location automatically.

Shopify POS refunds

Sales credits can be created automatically once the refund is performed in Shopify POS by enabling the refunds functionality in the Shopify connector.

The sales credit will automatically be marked as refunded in Brightpearl once the refund is processed in Shopify POS.

Inventory can be received into stock or into a quarantine location automatically.

Bigcommerce refunds

Sales credits can be created automatically once the refund is performed in BigCommerce by enabling the refunds functionality in Bigcommerce.

It will automatically be marked as refunded in Brightpearl. 

Inventory can be received into stock or into a quarantine location automatically.

Payments taken via Brightpearl Payments

Payments which were originally taken via the Brightpearl Payments app can be refunded within Brightpearl. The original sale must be cloned to a sales credit, and then the refund can be done from the credit.

 
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