Brightpearl user passwords and account security

New users will be provided with a temporary password when they are added to the account.

They will be asked to change this password when they first log in.

Forgotten password

If a user forgets their password they must use the Forgotten password link on the login screen. This will ensure they are provided with a new temporary login and asked to create a new password.

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Note: It is not possible to manually set passwords for users.

Forgotten login email address

If a user has forgotten the email address they use to log in then they should contact their system administrator who can check their staff record in Brightpearl.

Changing your password

A user can change their own password at any time by logging in, going to their username at the top of the screen and selecting My Password.

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Password security

Passwords must meet the following criteria:

  • At least 8 characters
  • At least 1 capital letter
  • At least 1 lower case letter
  • At least 1 number

Password expiry interval

It is advisable to require users to change their passwords with some frequency - for example, every 30 days. This frequency is defined at Settings > Company > Account security.

The number of days must be a number between 1 and 365.

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IP restriction

For added security, it is possible to restrict access to Brightpearl to specific IP addresses. You can do so under Settings > Company > Account security.

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Enter IP addresses as a comma-separated list.

You will be blocked from accessing your account if your current IP address isn't listed.

You can find your current public IP address using a Google search for "find my IP address".

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