Shipping Amazon orders

There are several different fulfillment options for Amazon which are supported in Brightpearl, each of which is handled a slightly different way.

  • Fulfilled by Merchant (FBM) orders are fulfilled and shipped by you, directly from your own warehouse.
  • Seller Fulfilled (or Merchant Fulfilled) Prime (SFP) orders are fulfilled and shipped by you, directly from your own warehouse, but have more stringent requirements than regular FBM orders.
  • Fulfilled by Amazon (FBA) orders are fulfilled and shipped by Amazon, from their warehouses, using inventory you have sent them.

Summary of shipping features

Process Supported?
Partial shipping and multiple shipments) Yes
Split items to back order No
Send tracking reference to Amazon Yes
Amazon Fulfilled Prime Yes
Seller Fulfilled Prime Yes
Fulfillment By Amazon (FBA) Yes
Dropshipping Yes

Fulfilled by Merchant orders (FBM)

When an FBM order downloads into Brightpearl, it must be shipped within Brightpearl. Upon being marked as shipped, Brightpearl sends a shipment update to Amazon. Amazon will take payment from the customer at the point at which the order is marked as shipped.



To ensure shipping updates are sent back to Amazon from Brightpearl, you will require at least one shipping method set up because Amazon requires a shipping method to be sent with every shipping message.

If there's no shipping method on the order, Brightpearl will use the default shipping method (ID = 1) to send with each shipping update. This means at least one shipping method must have been created. 

Shipping method creation 

When Amazon order downloads and the shipping method on that order is not present in Brightpearl, it will be automatically created under Settings > Shipping > Shipping methods

Partial shipments

Amazon allows orders to be fulfilled in multiple shipments. This means you can use advanced fulfillment in Brightpearl for Amazon orders. Once the first item is shipped the customer will be charged in full for the order.

Back orders

Amazon orders should not be split to back orders. The back order would not be reflected in Amazon and would not be connected to the Amazon order; only the downloaded order is connected. Any items moved to a back order would never be marked as shipped in Amazon unless it is done directly in Amazon. For these reasons back orders should not be used on Amazon orders.


Once your orders have downloaded into Brightpearl they will be visible on the recent sales list along with all your other orders. If they need to be drop-shipped they will need to be fulfilled to a purchase order, like any other drop-ship order, which needs to be sent to your supplier.

Seller Fulfilled Prime (SFP)

Seller Fulfilled Prime orders are also fulfilled by a seller, but have more stringent requirements than ordinary FBM listings.

You can configure your Amazon settings to set a sales order custom field to flag SFP orders, and you can use a shipment manager to assist with processing them.

Tracking and the Valid Tracking Rate (VTR)

Tracking references

Any tracking reference entered against the goods-out note in Brightpearl will be sent to Amazon and emailed to the customer in the shipping confirmation.

Valid Tracking Rate (VTR)

The Valid Tracking Rate (VTR) measures how often you use valid tracking numbers on your orders. Amazon customers depend on tracking numbers to find out where their orders are and when they can expect to receive them. The VTR is a performance metric that reflects those expectations.

Sellers must maintain a VTR greater than or equal to 95%. A VTR below 95% in a product category can result in restrictions on your ability to sell non-FBA (Fulfillment by Amazon) items within that category.

If sellers do not provide 95% VTR as required by the policy, all non-Prime Merchant Fulfilled Network offers in the impacted category will be suspended.

VTR monitoring is only applicable to seller fulfilled listings.

Shipping methods and carriers

To comply with Amazon's Valid Tracking Rate performance metric's requirements, Brightpearl also sends across the name of the shipping method assigned to the sale (mapped to the "Shipping service" in Amazon), and the carrier associated with that shipping method. Learn more about associating a carrier with a shipping method.



If no carrier name is supplied, Amazon may reject the shipment notification. If the carrier name does not match a carrier on Amazon's list of supported carriers, the carrier name will be set to "Other".

Note that carrier and shipping method names are limited to 50 characters or fewer.

See a list of Amazon's supported carriers here (US), here (UK) or on the support page of your relevant Amazon marketplace.

Fulfilled by Amazon (FBA)

Fulfilled by Amazon orders download into Brightpearl as normal, but Amazon handles all fulfillment.

The orders should still be marked as shipped in Brightpearl in order to ensure inventory and accounting are correct.

Learn more about FBA orders here.


Disconnected Amazon products

If a listing was not connected to a product, a non-stock tracked row will be added to the order instead of the product. It won't be connected to a product nor will any inventory be allocated. 

Note that the free-text line items cannot be shipped since they are not connected to a stock-tracked product. This means that the item availability on Amazon will not be updated and the order line will not be marked as shipped on the Amazon order.

The line item will need to be manually marked as shipped directly in Amazon. If the product does exist you can add it onto the order instead so that your inventory is correct, but you will still need to ship the line in Amazon.

Remember to connect the listing to the product for next time.

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