eDesk integrates seamlessly into Brightpearl and allows outgoing support emails to be logged against your Brightpearl order history and provides one click access from your support ticket, directly into the relevant order in your Brightpearl account.
eDesk is the only purpose built customer support platform for eCommerce and marketplace sellers, allowing you to cut your customer support costs and time by up to 75%.
By providing instant access to full order and customer information, customer and shipping information as well as a prioritized inbox and automated translation, eDesk streamlines the customer support process which means happier repeat customers.
With templates, auto-responders and a unique SmartTag system, users are able to respond to 40% of queries in just two clicks. The mobile app allows sellers to respond to customer support queries on the go from their mobile device as well as get business performance updates.
Remember, with eDesk you can:
- Respond to 40% of queries with just 2 clicks
- Access your Fusion account anywhere with their free mobile app
- Log your outgoing support emails against your Brightpearl order history
- Reduce your customer support costs by up to 75%
- Connect with multiple channels, including Amazon, eBay and Magento
For help and support with eDesk, please take a look at their Help Center.