Helpdesk

Setting Up (Helpdesk)

• Ticket Statuses
• Ticket Ratings
• Ticket Categories
• Service Levels
• Helpdesk Settings & Defaults

Using the Helpdesk

• Getting Started with Helpdesk
• Creating & Editing Helpdesk Tickets
• Processing Helpdesk Tickets
• Searching & Viewing Tickets
• Ticket Emails & Templates