Once the BigCommerce App is configured in your store, consumers will be able to see if a product is available for in-store pickup on the product page, as long as it’s in stock at any of the active warehouses. The field labels and actions can be customized in the “Labeling” section.
There will also be an option for consumers to see if the item is available at other locations by clicking the “Find other locations” (or the alternative name configured in the Labeling section) hyperlink. This will open up an inventory look-up screen with a list of locations where this item is available to be picked up from, as well as distance, inventory availability, and the option to pre-select a location for checkout.
Distance is at first calculated using the consumer’s IP address, as long as they allow access to their location. Alternatively, they will be able to fill out their ZIP/Postal code or address details, and the distance column will refresh.
Upon loading the modal, the extension will fetch product availabilities and warehouse details from Brightpearl and determine which options are available. “Items available” column will display quantity on-hand in Brightpearl warehouse.
If quantity displayed as “0” that means the item is available to be transferred from another warehouse (per Brightpearl warehouse enable click and collect settings).
Should your consumers find a product on your webstore that doesn’t exist in Brightpearl, then the Select store action will deactivate and they will see a message "Item is not available for in-store pickup".
“Pickup In Store” (or the alternative name configured in the Labeling section) will be shown within the delivery method section.
By selecting “Pickup In Store”, the buyer will see the list of locations available for pick up. They can also select the desired pickup date by clicking on the date picker. The date picker will limit the selection to the nearest possible time for pickup at that location, based on the current inventory levels and any transfer SLAs.
Order comments filed will store the information about the pickup location and date in the "Order Comments" field at the checkout screen. This information will then be transferred to the custom filed on the Brightpearl order.
Consumers can then select their desired date for pickup, and continue the checkout process.
As with a regular delivery order, they can also change their mind and switch to a shipping method or select a different pickup location up until the point of completing payment.
If a consumer has multiple items in the basket - one is available for in-store pickup and another one is not, they will see a message prompting to select another delivery method. NOTE: it is not possible to have multiple shipping methods per basket. Only one shipping method per order.