We are sunsetting eBay listing publishing functionality

Brightpearl provides listing publishing capabilities for our eBay integration. The listing publishing tool suffers from various issues and at this stage in its life it creates more problems for customers than providing value. After weighing different options we decided to deprecate it. 

We have however conducted a thorough evaluation of the listing vendors on the market and selected a platform which we felt met the needs of the majority of our customers. The platform is called Sellware, which has an integration with Brightpearl for the publishing of products to sales channels, and a number of clients are already successfully using it. 

Brightpearl & Sellware have entered into a formal partnership, but the contract, billing and onboarding will all be provided by Sellware directly. To get started, please reach out to us via support@brightpearl.com and let us know if you would like to be connected with the Sellware team.

 

FAQ

What is the Brightpearl eBay listing publishing tool? 

eBay listing tool is a legacy functionality that allows merchants to publish their products from Brightpearl to eBay.

 

Why are you sunsetting the functionality now? 

eBay is introducing a breaking API change on June 30t. Rewriting our connector requires significant engineering effort and it’s been decided to deprecate the listing publishing tool functionality now. 

 

Why can’t you invest in the eBay listing publishing tool? 

eBay listing publishing tool was built a long time ago as a temporary solution during the time when no other solutions were available on the market. It was meant to be a short-lived stopgap, but it ended up being around for years. Keeping it alive will mean more customers will have more issues with it. 

We acknowledge that our existing solution does not meet the standard that we want to deliver for our customers, so we have taken the decision to sunset it in favor of one provided by our partner, Sellware.

 

How would it affect me? 

You will no longer be able to create listing and shipping profiles and publish listings on eBay via Brightpearl listing capabilities. All listing publishing activities will need to happen directly in eBay, via your custom solutions, or via our partner integration with Sellware. You also won’t be able to end/delete an eBay listing directly from Brightpearl. 

 

Are you sunsetting the entire eBay integration? 

No, we are only removing listing publishing and ending capabilities.  

 

Will inventory and price sync continue working as before?
Yes, we will only remove the ability to publish and end products on eBay. Brightpearl will continue sending inventory and price updates in real-time and during nightly reconciliation. You will also be able to set listing handling time and set quantity limits on listings. 

eBay listings will continue to download from eBay and display on the “eBay listings” report page. From there you can connect listings to Brightpearl products. 

 

Will the integration continue to download listings from eBay and display on the “eBay listings” report page? 

Yes, we will continue to download listings from eBay and display on the “eBay listings” report page. From there you can connect listings to Brightpearl products. 

 

What exactly is going to be removed from the Brightpearl user interface? 

  • Products will no longer have an "eBay listing" tab

Screen_Shot_2021-06-01_at_2.32.49_PM.png

  • When you go to channels > eBay channel > eBay listings screen, you will no longer see "Publish", "Delete/End", and "Ended Listings" buttons and tabs. 

Screen_Shot_2021-06-01_at_2.41.08_PM.png

  • Batch edit screen will have some changes. We will be removing settings used for listing publishing, but will keep settings like quantity listed. 

Screen_Shot_2021-06-01_at_2.48.15_PM.png

 

Brightpearl eBay listing is free, do I have to pay for the partner solution? 

Yes, Sellware solution is a paid app. Please reach out to us via support@brightpearl.com to learn more about the pricing. 

 

Where can I go to learn more about Sellware?

Check out this integration page to learn more.

Have more questions? Submit a request