New features and updates for Amazon

This is where you can read about all the features we've introduced for Amazon. We will be continuously updating this page with any new features added. You can also learn about all our new features in the release notes updates that we regularly email.

September 2022 | UPS shipping method updates

From September 29th, Amazon are updating the display names of their UPS shipping methods:

UPS Ground is now UPS® Ground
UPS 3 Day Select is now UPS 3 Day Select®
UPS 2nd Day Air is now UPS 2nd Day Air®
UPS Next Day Air is now UPS Next Day Air®
UPS Next Day Air Saver is now UPS Next Day Air Saver®

Affected sellers in the US region will need to:

  • Create new shipping methods with the new display names
  • Configure the new shipping methods to use the UPS carrier (learn more here)

If the shipping methods are not mapped to the carrier, your VTR may suffer.

Note: When updating the shipping methods in Brightpearl, copy and pasting the ® symbol will not work. Instead, use Option+R if using a Mac, or for Windows, hit Alt and then enter 0174 on the numeric keypad.

June 2022 | Amazon SP-API authorization

We now support authorization using Amazon's new, more secure functionality for connecting to external apps. This is essential to allow customers to reauthorize to continue using the Amazon connector with the new SP-API from Amazon. Learn more here about how to reauthorize here.

August 2020 | Amazon FBA inventory reconciliation 

When merchants decide to sell on Amazon and fulfill orders via FBA fulfillment network, they lose control over inventory levels. Amazon’s FBA inventory reconciliation can be confusing. And it is a task many sellers prefer to avoid. It’s extremely time-consuming, and mistakes in data entry can make reconciliation a very frustrating task. 

To mitigate the above frustrations, Brightpearl provides the tools to:

  • Give visibility into what FBA quantities are registered in Amazon and Brightpearl FBA warehouse
  • Insight into the Amazon FBA total quantity: breakdown into Fulfillable(available), Reserved, Unsellable, and Inbound
  • Easily reconcile inventory between Amazon FBA pool and Brightpearl FBA warehouse (in batches of 500 listings).

The main purpose of this feature is to provide you with the tool to reconcile your inventory between "what you think you have in FBA fulfillment center" and "what Amazon says you have". Learn more 

August 2020 | Amazon MCF app

A couple of years ago Amazon opened up the ability for merchants to use the FBA service to take care of sales made through other channels (different from Amazon). This service is called Multi-Channel Fulfillment (MCF). The MCF App that Brightpearl created automatically syncs goods out notes from selected channels to Amazon for fulfillment, and receives fulfillment updates back. Learn more

January 2020 | Amazon settlement report mapping

Amazon charges a wide selection of fees, for which you need to create accounting entries in Brightpearl. These accounting entries ensure your balance sheet is correct and makes it easy to account for fees separately to enable reporting over time. 

With the Amazon settlement report mapping feature, you will be able to:

  • Automatically account for order-related fees and other fees seen on the Amazon settlement report
  • Specify different account codes for different types of fees
  • Prevent accounting entries from being created for certain fees and charges, depending on your business preferences and workflows
  • See e-commerce alerts for transactions not processed automatically due to missing orders. Learn more.

July 2019 | Download of pending orders

When an item sells on Amazon, the order is held in a pending state from 30 minutes to 21 days. By the time the order downloads to Brightpearl, merchants may not have the items required to fulfill the order in stock. To prevent overselling, Brightpearl can now download Amazon orders that are in “pending” state and reserve the stock against those orders.

To enable this setting, go to “Amazon marketplace settings” > “Download pending orders” and enable the setting. Read more about Amazon pending orders here.


December 2018 | Set FBA allocation warehouse per marketplace

Up until now the FBA allocation warehouse could only be controlled at a seller level, meaning all the different marketplaces for that seller account had to use the same warehouse. You can now switch and change the allocation warehouse on each separate marketplace (channel).

September 2018 | Hide inactive channels

It's now possible to tidy up your Channel menu by hiding inactive Amazon channels. To hide an Amazon channel go to Settings > Brightpearl apps > Amazon, edit the Amazon marketplace and uncheck the "Show in channel menu" box.

Choosing to hide an Amazon channel will only remove it from the main channel menu, it won't deactivate the channel. The channel will continue to show in report filters so that any existing data using that channel can still be searched for and reported on.


July 2018 | Handling of Amazon withheld tax

Amazon provide a Marketplace Tax Collection service in some US States. Those tax amounts paid by Amazon need to be reported but are already paid, reducing the outstanding tax liability.

The amount withheld by Amazon is indicated on the settlement report used for marking the Brightpearl orders as paid. Once configured, when a withheld tax amount is seen on the payment download, an additional order payment will be created in Brightpearl. This ensures that the order is marked as fully paid and will record the reduction in tax liability so that it can be subtracted from tax reporting.

This feature must be correctly configured to ensure that accounting for tax is correct. Read more about configuring Amazon withheld tax in Brightpearl

July 2018 | Listing level handling times

Amazon handling times can now be controlled at a listing level. To start controlling handling days per listing, record the number of days in a product custom field (numerical) and select the custom field on the Amazon settings. The default handling days will then only be used where no product specific handling days have been set.


March 2018 | Seller Fulfilled Prime order indicator

Unless you’re using an app like Brightpearl Automation to fulfil your expedited orders automatically, we know that being able to quickly see when orders need prioritizing is hugely important to make sure they get your customers on time.

You can already choose a special order status for Amazon Prime orders, and now you can permanently flag them using a custom field.


Select your custom field on the Amazon channel settings. You can then use this field for filtering sales and even add it as a column.

April 2018 | Amazon Business orders

We've added the ability to identify your Amazon business orders in Brightpearl using a custom field. We will also capture the purchase order number and the customer VAT number.

All you need to do is create two new sales order custom fields and select them in your Amazon settings.


March 2018 | Support for Seller Fulfilled Prime orders

SFP orders can be easily identified using the order status or a custom field, allowing you to filter those orders out and process them first. But if you are using ShipStation, those orders will be prioritized in ShipStation and will only need to be marked as complete in Brightpearl which can even be done for you with Brightpearl Automation.

To start using ShipStation and Brightpearl to handle your SFP orders simply set your Seller Fulfilled Prime Order custom field (see above) and choose to skip the shipment notification to Amazon for those orders - ShipStation will handle that.


February 2018 | Listings cap increased by 150%

Following feedback, we have increased the limit on Amazon listings per channel from 40,000 to 100,000 (or a 20mb upload).

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