The maximum percentage discount that a store user can apply is set on the user record in the Brightpearl back office.
All store users are able to apply a line discount (by adding a specific percentage off per line or setting up a unit price) and/or basket discount (either a customer’s profile discount or a general basket discount) when they are serving a customer.
If the total combined discount applied to the lines and/or overall basket is greater than the discount they are allowed to, then this will have to be approved by a manager. The manager will need to approve the discount prior to moving to the checkout screen.
Please note that a discount threshold can also be applied to a manager’s profile, meaning that, there can be a ceiling to the discount that can effectively be offered.