Return reasons are configured on the backoffice and are assigned in the basket on the iPad when a product is returned. The reason code is captured in the order and available as in the 'Notes and Payment History' tab.
All returns are processed as 'Return to Inventory'. For returns that are not due to be returned to inventory then you will need to process a stock correction to write off or quarantine the product.
Configuring a return reason
Go to Settings -> Brightpearl POS - Return Reason Codes.
Full name or description of this return code (max 32 characters).
A short code used to represent this return reason in reports (max 6 characters, letters only). Once created, this cannot be changed.