Upgrading your BigCommerce App

If you have been informed that you need to upgrade your BigCommerce app, then here are the steps you need to complete to ensure there is no disruption to your service.

  1. Log into your BigCommerce store
  2. Click Apps in the left hand side bar
  3. Click on Apps > My Apps                                                                                                                                                                                                                                                                   my apps.png
  4. You will see Brightpearl listed. Hover over the Brightpearl logo and click Learn more bc learn more.png
  5. Click Install
  6. You will be shown a “requesting access” message - click Confirm                                                                                                                                                        confirm bc.png
  7. Enter your Brightpearl account ID, login email address and password                                                                                                                                                    bc connect.png

  8. Select Upgrade Connector from within the Action dropdown                                                                                                                                                                                                                 Screen Shot 2015-11-23 at 10.43.38.png
  9. Remember to re-save your Settings to ensure they match up to what you want the app to do (such as downloading orders, updating inventory). You can do this by selecting  Settings  from the  Action  dropdown, reviewing your settings and click  Save settings .

Your app is now upgraded to the latest version; and this will be confirmed by our logo being displayed in your left hand side panel: 

bc app logo.png

Have more questions? Submit a request