Accounts moving from USW to USE servers

What's happening?

We are consolidating our US hosting data centers. We will be moving all Brightpearl accounts hosted in the US West region to the US East region.

It is important that you review the whole of this document and act on the recommendations.

Why is this happening?

Brightpearl used to be hosted in many regions to allow us to host accounts in different time zones, (eg: EST, CST, PST, MST). For some time now, we've been able to host accounts operating in any timezone so additional hosting regions are no longer necessary. To improve process automation, simplify documentation and improve customer experience, we are consolidating our hosting regions to a single US region.

When will this happen?

Accounts on the US West data center will be migrated to US East data center at the beginning of March. To minimise disruption to your business we will migrate your account during the night. You will be told when the migration is due to happen and informed when it has completed.

How will I be affected?

Once your account has migrated to our US East data center the URLs (web addresses) associated with your account will change and so will the IP addresses. So any app, integration, bookmark or link you use will need to be updated. We've made a lit of all the things you'll need to change below.

When & what will need to be checked/changed?

You will need to check and update any of the items below that you are using, this should only be done after your account has been moved since changing it now will cause them to stop working. We recommend familiarizing yourself with what you need to do before hand so that the switch over on the day is as smooth as possible. If you are unsure of any of the details below please contact our support team.

  • URL to login / saved bookmarks

You may have noticed that the URL for Brightpearl account includes the data center, currently USW. This is going to change to USE. If you use the log in via www.brightpearl.com then you will automatically be taken to the right place, but if you are using bookmarks or saved URLs you will need to update the URL from USW1 to UWE1, or go via our website and re-save the bookmark.

Remember to check any URLs you have in emails and templates too.

  • SmartForm links

If you have used links to Brightpearl SmartForms anywhere, the URLs will need updating from portal.usw1.brightpearl.com to  portal.use1.brightpearl.com

  • API end point

If you're using our API you will need to be aware that the end point is changing from ws-usw.brightpearl.com to ws-use.brightpearl.com

  • White listed IPs

You will need to white list the following IPs:

Magento:

  • 107.20.188.158
  • 174.129.36.246

Additional IPs to white list:

  • 92.52.111.164
  • 54.235.146.130
  • 184.73.165.166
  • 54.243.176.11
  • Changes to apps
Alibaba The app will fix itself after about an hour. We'll be moving your account at night for the least disruption.
Amazon Marketplaces No changes needed.
Authorize.net You will need to log into the Map Capsule portal and update the data center within the settings.
Bigcommerce Brightpearl will update this for you, so you don't need to do anything.
Boxora Log into Boxora and update the data center within the settings.
eBay Marketplaces No changes needed.
ekmPowershop Brightpearl will update this for you, so you don't need to do anything.
EPOS No changes needed.
Goodsmarket You will need to update the data center within the app settings.
Inventory Planner Log into your inventory planner portal and update the date center in the settings.
Mad Capsule - DPD, Hermes, ParcelForce, UKMail, UPS Log into your Mad Capsule portal and update the data center in the settings.
Magento White list the dst-region cattery servers. See list above.
MailChimp (new) You will need to deactivate and reactivate the app after your account has been moved. You will need to re-map all your tags after reactivating the app, so make sure you take a screen shot of your settings before disconnecting the app.
PayPal No changes needed.
PriceForge from Lokad Lokad will be updating the app, so you won't need to do anything.
Minubo Minobu will be updating the app, so you won't need to do anything.
SalesCast from Lokad Lokad will be updating the app, so you won't need to do anything.
SagePay No changes needed.
Scurri The app will need to be uninstalled and re-installed.
Shipping quotes The app will fix itself after about an hour. We will be moving your account at night for the least disruption.
ShipStation Brightpearl will update this for you, so you don't need to do anything.
ShipWorks Log into ShipStation, got to Manage > Stores, edit your Brightpearl store and update the data center to USE.
Shopify Brightpearl will update this for you, so you don't need to do anything.
SkuBrain Log into your SkuBrain portal and update the data center in the settings.
WooCommerce Netmatter will be updating their app so you won't need to do anything.
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