Refunding Customers

How a customer is refunded depends on how and where the payment originally came from. Brightpearl, like other sales channels, does not generally handle the processing of refunds.

Amazon refunds

The refund must be carried out via your Amazon Seller Central account.

A sales credit is required in Brightpearl.

The refund will download with the payments every 14 days. Since Amazon won't have the Brightpearl sales credit details it will allocate to the original sales order. You will need to re-allocate the refund accounting journal to the sales credit.

Amazon FBA refunds

The refund must be carried out via your Amazon Seller Central account.

A sales credit is required in Brightpearl.

The refund will download with the payments every 14 days. Since Amazon won't have the Brightpearl sales credit details it will allocate to the original sales order. You will need to re-allocate the refund accounting journal to the sales credit.

eBay refunds

Refunds must be processed via your PayPal account.

A sales credit is required in Brightpearl.

Refunds made in PayPal will not automatically download into Brightpearl. You will need to manually mark the sales credit as refunded in Brightpearl, and enter the PayPal transaction reference into the details section of the refund journal.

Magento refunds

Payments will need to be refunded via your payment provider account.

A sales credit is required in Brightpearl.

The refund will need to be manually recorded against the sales credit in Brightpearl.

Shopify refunds

Payments will need to be refunded via your payment provider account.

A sales credit is required in Brightpearl.

The refund will need to be manually recorded against the sales credit in Brightpearl.

Shopify POS refunds

Payments will need to be refunded via your payment provider account.

A sales credit is required in Brightpearl. These can be automatically downloaded if the relevant settings are checked within the connector settings.

The refund will be automatically allocated against the Sales Credit providing the  relevant settings are checked within the connector settings.

Bigcommerce refunds

Payments will need to be refunded via your payment provider account.

A sales credit is required in Brightpearl.

The refund will need to be manually recorded against the sales credit in Brightpearl.

ekmPowershop refunds

Payments will need to be refunded via your payment provider account.

A sales credit is required in Brightpearl.

The refund will need to be manually recorded against the sales credit in Brightpearl.

SagePay payments taken in Brightpearl

SagePay payments which were originally taken via the Brightpearl back office can be also be refunded within Brightpearl. The original sale must be cloned to a sales credit, and then the refund can be done from the credit.

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