Shipping Orders (BigCommerce)

Brightpearl is your central order processing system for all your integrated sales channels. All orders from BigCommerce need to be processed through fulfillment and shipping in Brightpearl (or via your shipping application).

As these processes are completed Brightpearl will update BigCommerce in near real time. Letting Brightpearl manage all your orders ensures accurate inventory management.

If you are using a shipping application other than ShipWorks or ShipStation please let us know and we’ll discuss other options.

Summary of shipping features

Process Possible for Bigcommerce orders?
Partial shipping (multiple shipments) Yes, but full order lines only
Split items to back order No
Send tracking reference to Bigcommerce Yes (excluding bundles & line items edited in Brightpearl)

Fulfillment & the goods-out note

Fulfillment is the process of creating the goods-out note for an order. This can be done one order at a time, or in batches. The goods-out note is the document which will be sent with the order. Often this will be printed onto paper with the customer’s delivery address positioned a sticky label which can be placed on the front of the package. Alternatively it can be folded up and placed in a plastic wallet, carefully ensuring the customer’s delivery address is at the front so it can be secured to the front of the package.

Your goods-out note is created in Brightpearl using a template. This might be same one you use for all your orders, or it might be a special design specifically for a orders from a particular BigCommerce store, including using a different logo if desired.

Partial shipments & back orders

BigCommerce allows order lines to be shipped separately, but not partial lines. This means you can use partial shipment in Brightpearl on BigCommerce orders, but only to ship whole lines. If a line is part shipped in Brightpearl an incorrect quantity may be marked as shipped in BigCommerce, confusing your customer when they receive only some of the items.

BigCommerce orders cannot be split to back orders. The back order would not reflected in BigCommerce and would not be connected to the BigCommerce order. Only the downloaded order is connected and once it is shipped the BigCommerce order will also be marked as shipped, even the items that are no on a separate back order. For these reasons back orders should not be used on BigCommerce orders.

Print, pick, pack & ship

Once you have fulfilled the order to a goods-out note it is printed and moved onto picking and packing the items then finally shipping. Tracking references can be entered at the packing stage. Some steps can be skipped if they are not required in your processes, but the important step is to mark the goods-out note as shipped. This triggers several things:

Inventory update
As soon as the order is marked as shipped in Brightpearl it signals that the items have left the building and so the in stock figure is reduced. This has no effect on the availability on BigCommerce since it is the on-hand level that is synchronized; this was reduced as soon as the order was downloaded and the inventory allocated.
Order status update
The order shipping status is updated in Brightpearl and in BigCommerce. In BigCommerce the order is marked as “shipped” which can be set to automatically email the customer to let them know their order is on the way.
Accounting entries
(When using cost of sales accounting only) Since the items are no longer in stock your inventory asset value must be reduced and the cost of sales recorded.

Shipping updates

Each time a product is marked as shipped in Brightpearl the order is also updated in BigCommerce, however, bundles and line items which have been manually edited on the order in Brightpearl will be updated only once the order is fully shipped in Brightpearl.

Bundles
Bundle items in Brightpearl are non-stock tracked and are therefore not ever marked as shipped - it's only the items within the bundle which are shipped. Since the items within the bundle are not directly connected to BigCommerce the shipping update can not be made in the same way as individual items.
Edited line items
If line items are edited on the order in Brightpearl the connection to BigCommerce is lost, so shipping those items will not update BigCommerce. The "fully shipped" update will ensure these items are marked as shipped on BigCommerce.

Tracking references

Tracking references are entered against goods-out notes in Brightpearl at the point the items are marked as packed. Any tracking reference entered will be uploaded to BigCommerce once that goods-out note is marked as shipped.

Note that tracking references are not uploaded with the "fully shipped" update. This means that tracking references will not be attached for bundles or lines which were manually edited on the order in Brightpearl.

Shipping method & charges

The shipping method is provided by the BigCommerce store and is assigned to the order in Brightpearl as long as a shipping method of the same name exists.

Prioritize shipping by shipping method before or after fulfilling orders to goods-out notes by using the filters on the sales or goods-out notes lists.

Shipping charges are added as line items and are downloaded from BigCommerce, they are not applied by Brightpearl.

Shipping confirmation emails to customers

Brightpearl allows you to send an email to the customer when the goods-out notes is packed. BigCommerce can also automatically send an email to the customer when the order is updated to shipped.

Choose the option suits your own processes best. Do consider that sending too many emails might be a nuisance to your customers.

Other shipping integrations

You may be using a shipping system such as ShipStation with your BigCommerce store already. When you connect BigCommerce to Brightpearl, you will need to change your processes. You’ll need to fulfill orders in Brightpearl. This will create “goods out notes” which are then transferred to your shipping system directly from Brightpearl. Your shipping system will tell Brightpearl that the goods-out note has been shipped, and then Brightpearl will tell your BigCommerce store that the line items have been fulfilled (including tracking reference if there is one). The integration supports partial shipment of an order, so you can send different lines in different shipments.

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