Amazon refunds and returns

Refunds and returns for both Fulfilled By Amazon (FBA) and Fulfilled By Merchant (FBM) sales are handled in the same way with Brightpearl.

All order returns and refunds need to be processed in both Brightpearl and Amazon. Processing the return in Amazon is required to ensure the customer is informed and refunded their money. A sales credit must be entered in Brightpearl to ensure that your records are updated for the refund and returned stock, as well as your sales reporting and accounting.

Refunds made in Amazon will not download and will need to be manually entered against the sales credit.

How to clone a sales order to a sales credit

  1. Search for and open the original sales order containing the items to be credited or returned. Alternatively, a credit can be started from Sales > New Credit .
  2. Select the lines that are being credited, or returned. Note that quantities can be edited directly on the credit later.
  3. Click the Clone to Sales Credit button just above the line items.

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