Export orders

This interaction is used to send all orders placed through Magento over to Brightpearl where they can be processed through fulfilment and shipping. All the shipping updates made in Brightpearl can be sent back to Magento see also Set webhooks for shipping updates

Customers

When an order is created in Brightpearl it must be linked to a customer record. If the customer record is already in Brightpearl it will be found by matching the email address and the order added to their history. If they are a new customer a record will be created and the order added against them.

Channel

Orders in Brightpearl are assigned a channel to help you identify where the order came from for reporting purposes. Magento orders can be segregated by Magento account, website, store or store view so that you can be as detailed as you like in your reporting.

Bundles

If the order contains a bundle what is seen in Brightpearl depends on how bundles are set up. Learn more about bundles with Magento

The bundle is managed in Magento

With this method the simple products are created in both Brightpearl and in Magento, and then the bundle is formed in Magento. An order for the bundle in this case will show only the simple products, or the components, on the order in Brightpearl.

The bundle is managed in Brightpearl

With this method the simple products are created in Brightpearl and in Magento as well if they are also sold separately. The bundle is created in Brightpearl and another simple product is created in Magento to represent the bundle. An order for the bundle in this case will show only the simple product on the order in Magento, but the order in Brightpearl will show the bundle and all its components.

SKUs & names

A Magento order created in Brightpearl will show the Magento product name, even if the product of matching SKU in Brightpearl has a different name. This ensures that all the correspondence that a customer might receive from either system uses a consistent name.

Gift messages

Gift messages can be activated at a product or order level in Magento. Gift messages will be recorded on the order in Brightpearl using a custom field. The custom field is created in Brightpearl at Settings > Custom fields > Sales. It must be of type TEXTFIELD to be connected to Magento. Select this custom field in the extension configuration at Interactions > Brightpearl > Configuration > Interaction : Export Order.

Product custom options

If you are using custom options on your Magento products, these details will be included on the order row when it is downloaded into Brightpearl.

Prices

The prices applied to an order created in Brightpearl are taken from the Magento order, regardless of what the price list in Brightpearl says the item costs.

Prices, discounts & promotions

The prices shown on the order in Brightpearl will those provided by Magento for the order. Any discounts will be applied to each order row.

Discounts can be applied in several ways, such as:

  • Shopping cart discounts
  • Coupon codes

When an order with discount it downloaded into Brightpearl the line and order totals will be created as they appear in Magento.

Note: If you are using discount extensions these may not be supported by the Brightpearl Magento extension. If you do not see discounts applied to the order in Brightpearl as you expect please contact us.

Tax

The tax value assigned to an order row in Brightpearl will be the tax amount calculated by Magento. The tax code assigned to the order row in Brightpearl is assigned using Brightpearl tax rules:

UK:

  1. Select from the Brightpearl product
  2. Override the product code using the Brightpearl customer code

US:

  1. Is product taxable?
    1. Yes - use default company tax code
    2. No - use “- not rated”

Foreign currency orders

The Brightpearl Magento extension can be set to download foreign currency orders in the currency they are placed, or they can be converted into your Brightpearl base currency (should be the same as your Magento base currency).

Brightpearl currently only handles base currency payments, so all payments will be converted to base currency when they are downloaded.

Selling gift vouchers

If you are selling gift vouchers they must be accounted for as liabilities in your Brightpearl accounting. To ensure this happens, set your Gift Voucher nominal code in Brightpearl at Settings > Company > Accounting: Nominal codes.

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