New users will be provided with a temporary password when they are added to the account. They will be asked to change this password when they first log in.
Passwords must meet the following criteria:
- At least 8 characters
- At least 1 capital letter
- At least 1 lower case letter
- At least 1 number
Forgotten password
If a user forgets their password they must use the Forgotten password link on the login screen. This will ensure they are provided with a new temporary login and asked to create a new password.
It is not possible to manually set passwords for users.
Forgotten login email address
If a user has forgotten the email address they use to log in then they should contact their system administrator who can check their staff record in Brightpearl.
Changing your password
A user can change their own password at any time by logging in, going to their username at the top of the screen and selecting My Password.
Password security
Passwords must meet the following criteria:
- At least 8 characters
- At least 1 capital letter
- At least 1 lower case letter
- At least 1 number
Password expiry interval
It is advisable to require users to change their passwords with some frequency, for example, every 30 days. This frequency is defined at Settings > Other > Security.
For added security it is possible to restrict access to Brightpearl to specify IP addresses.
