FAQs about customers and suppliers

Is it possible to restrict a user from deleting notes they have added to a contact timeline?

No. If the user added the note, they can also remove it from a contact timeline.

Is there a limit to how many SMS messages I can send?

Yes, you can only send 100 at a time. However, you can send another batch of up to 100 immediately after. The daily limit (24 hour period) is 5000 and the monthly limit is 10,000.

I'm getting the following error when sending an email in Brightpearl, what does it mean?

"SMTP -> ERROR: Password not accepted from server: 535-5.7.8 Username and Password not accepted. Learn more at 535 5.7.8 http://support.google.com/mail/bin/answer.py?answer=14257 d9sm79133814eei.9 - gsmtp
SMTP Error: Could not authenticate. Mailer Error: SMTP Error: Could not authenticate."

If you get this error it's because your SMTP is not correctly set up for your email address. Click the back button on your browser to go back to Brightpearl and then go to Settings > Company > Email (SMTP) accounts . Click to edit the SMTP account connected to your staff member record. Ensure the email address and password are correct.

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