Brightpearl will be your "master product list" so a product record is required for every product you sell whether it is available on all your sales channels or only some of them. This allows Brightpearl to be your central inventory and order management system; product details will need to be managed on both Brightpearl and BigCommerce.
There is no need to manually connect products. The integration automatically works by matching SKUs across BigCommerce and Brightpearl. As long as your products exist in both Brightpearl and BigCommerce and have the same SKU Brightpearl will managed the inventory levels and allocate items to downloaded orders.
Adding new products
When you need to add new items to your Bigcommerce store you have two options:
Add the products to BigCommerce then download into Brightpearl
Using the “product download” feature Bigcommerce products can be automatically created in Brightpearl.
Products will not download if they do not have SKUs in BigCommerce.
If a product is set to "not manage stock" on BigCommerce it will be imported as a non-stock tracked item in Brightpearl.
All the imported products will be added to a category in Brightpearl called "BigCommerce products" if this category doesn't exist it will be created during the product import.
Add the products manually into both systems
As long as they have the same SKU, inventory updates and order download work fine. There is no need to worry about linking items manually.
It is not possible to upload products from Brightpearl to BigCommerce.
Both Brightpearl and Bigcommerce support products with variants, such as size or color. When importing BigCommerce products the options and option values will also be created in Brightpearl. If the same options and option values already exist they will be re-used. Each variant is connected SKU-to-SKU.
BigCommerce does not support bundles, or kits, but you can create a simple product which is a combination of items which can then be connected to a Brightpearl bundle. The bundle will need to be created in Brightpearl and assigned the same SKU as the simple product in BigCommerce, it is not possible to create Brightpearl bundles using the product download.
Editing / deleting / disconnecting products
Product details are not synchronized between Brightpearl and BigCommerce so changes to product details need to be made on both systems.
If a product SKU is changed on either BigCommerce or Brightpearl so that they no longer match the connection will be lost. Inventory availability on BigCommerce will no longer be updated from Brightpearl and products will not be added and allocated to downloaded orders.
If a product is deleted in BigCommerce or in Brightpearl the connection is broken. If new products are created they will connect up SKU-to-SKU as normal.
Products will be disconnected as soon as the SKUs do not match.
Item availability is managed by the on-hand inventory level of the Brightpearl product, for the warehouse(s) that is assigned to that BigCommerce store in Brightpearl.
The inventory level is synchronized only when the level changes.
Prices are not managed by Brightpearl. Prices need to be updated in BigCommerce and separately in Brightpearl.