Polling in Automation

When creating an Automation rule, you can decide when you want rules to apply and consequently when changes are made by Automation. In the rule creation screen, a scheduling section is found at the bottom of the page. If you choose 'Reactive', then the polling mechanism is used. Note, if event-driven Automation is enabled in your account, then this too may apply.

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The polling mechanism

 

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Rules are be applied to eligible orders as soon as they arrive in Brightpearl. Automation will then periodically check for any changes:

  • Every 30 minutes for the first 24 hours
  • Every 12 hours for a month
  • Daily for five more months

This will happen until all the conditions are met and the actions are applied. After six months, Automation stops watching the order.

With the default schedule, new orders are checked more often than older orders so it's likely that if using the default schedule for allocating or fulfilling then newer orders are allocated or fulfilled before older ones. If you want to process oldest to newest, you should use one of the daily, weekly, or monthly schedules. Read about these schedules here

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