Before using the import prices interaction, ensure that Shopify tax configuration is compatible.
The prices interaction uses Brightpearl price lists to update Shopify main product prices.
Price update triggers
Brightpearl updates Shopify prices overnight.
Shopify tax configuration
Before importing prices from Brightpearl it is important that Shopify is configured in a compatible way. Shopify admin prices must be set as tax exclusive (Shopify settings > Taxes) so that Brightpearl can send the tax exclusive value and Shopify will add on the tax for the shopper.
Why Shopify tax configuration is important
Brightpearl always sends prices to Shopify exclusive of tax, regardless of whether the price list in Brightpearl is set as inclusive of tax. This means that the prices seen on the products in the Shopify admin will always be the price before tax, and therefore the Shopify configuration must also be set to acknowledge this. If Shopify is configured to read the price as inclusive of tax then Shopify will always calculate tax out of the given value, instead of adding it on, causing online pricing to be incorrect.
Enable the price updates within the Brightpearl Shopify app and select the Brightpearl price list to use.